Key answer
Use guides alongside the core price pages
Price and comparison pages answer the broad buying questions. These guides deal with details that can materially change the result: metering, taxes, contract status, capacity, payment problems and the way a site uses energy.
Start with the relevant problem
Use the meter and MPAN guide to identify a supply and take a reliable reading. Use the bill and charges guides to check an invoice, the deemed-rate guide when moving premises, the capacity guide for a larger electricity supply and the efficiency guide to investigate avoidable consumption.
Guidance is reviewed when a primary source changes. Dates refer to the evidence checked, not a claim that every supplier applies the same process.
- Understand business electricity meters and MPANs
- Understand a business electricity bill
- Check VAT on business gas and electricity
- Check CCL charges, exemptions and relief claims
- Get help with unaffordable bills and disputes
- Move premises without remaining on deemed rates
- Plan an energy audit and efficiency improvements
- Understand maximum demand and capacity charges
- Fixed versus pass-through electricity contracts
- Market-wide half-hourly settlement
- Business energy broker fees
- Business gas Annual Quantity
