Business Energy Brokers: Fees, Commission & Questions

Key answer

Ask who pays, how much and what the panel covers

A broker may charge directly, receive commission through the supplier price or use another agreed model. Ask for the amount or calculation method in writing, confirm which suppliers were considered and retain the principal terms with the contract.

Independent business energy adviser meeting two company owners, relevant to business energy brokers: what to ask before you sign — Good advice starts with questions about the premises, contract and commercial priorities.

What a broker may do

Services can include gathering supply data, seeking offers, explaining contract structures, arranging a switch and assisting with billing queries. The scope varies, so a procurement conversation does not automatically include ongoing account management.

Commission is one part of the decision. Also assess the quality of the comparison, whether excluded costs are explained and what support is promised after signature.

Which suppliers are on the panel?
How is the broker paid?
What is the total remuneration or calculation method?
Which work continues after the contract begins?
Who handles complaints about the broker or supplier?

Compliance professional reviewing broker and contract documents, relevant to business energy brokers: what to ask before you sign — Written terms and fee disclosures make an adviser relationship easier to assess.

Current protections and regulatory change

Ofgem introduced additional protections for non-domestic customers, including expanded access to redress and commission transparency requirements for relevant contracts. Government work on direct regulation of third-party intermediaries is a separate process, so it should not be described as universal direct Ofgem regulation already being in force.