Key answer
Request the amount or calculation method in writing
A broker may charge the business directly or receive remuneration through the supplier contract. Ask for the total amount or calculation method, which suppliers were considered and which services are included before agreeing the deal.

What to retain with the contract
Keep the broker's written scope, supplier panel information, remuneration disclosure, principal terms and accepted quote. If remuneration is incorporated into the energy rate, the comparison should use that final rate.
A transparent fee does not by itself prove that the offer is good or bad. Assess the total cost and the quality of service delivered.
- Broker name and contact details
- Supplier panel or market scope
- Fee or commission calculation
- Services before and after signature
- Complaint and redress route


Sources
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